| Features: |
|
| Customer Information: |
Record every
significant detail about each of your customers |
| Quotations: |
Build job
quotations and send them by fax, email or post |
| Contacts: |
Who's who, where
they are and what they do |
| Sales Orders: |
Sales and service
order entry and tracking through to fulfilment |
| Customer Accounts: |
Balance and
transaction details, spending histories |
| Service Requests: |
Record, allocate,
schedule and track customer service requests through to
resolution |
| Activities: |
Log meetings,
phone calls, faxes, emails, correspondence, literature,
etc. |
| Service Contracts: |
Record, allocate,
schedule and track customer service requests through to
resolution |
| Scheduling: |
Schedule
follow-ups, visits, meetings, courtesy calls, etc. |
| Diaries: |
To do and overdue,
activities, tasks and appointments for the day, week,
month |
| Opportunities: |
Track any number
of concurrent sales opportunities against each customer |
| Customer Inventory: |
Inventory
information for each customer and service logs for each inventory
item |
| RMAs: |
Issue and track
return materials authorisations |
| Documentation: |
Sales and service
documents, brochures, flyers, contracts, etc. |
| Form Letters: |
Maintain a library
of form letters for marketing sales, support and
service |
| Customer Care Plans: |
Pre-defined after
sales support and service plans |
| Feedback: |
Collect feedback,
review and assign suggestions for action and follow-up |
| Telemarketing: |
Run scripted
proactive telemarketing campaigns |
| Sales Campaigns: |
Run campaigns and
track performance against budgets and forecasts |
| Statistics: |
Perform
statistical analysis across database and generate tabular and
graphical reports |
| Suppliers: |
Maintain supplier
information - who supplies what and how reliable they
are |
| Reporting: |
User definable
selection parameters, output to screen, printer, disk,
email |
| Problems: |
Manage product
problems from report to successful resolution |
|
Benefits: |
|
| Front Office: |
automates
front-office and in-field workloads |
| Management: |
keeps
management totally informed at all times |
| Sales: |
keeps
that essential person-to-person contact running smoothly |
| Information: |
organises,
tracks and shares customer information
|
| Customers: |
eliminates
lost leads, queries and complaints, keep customers informed and
happy |
| Communications: |
minimise
communications costs |
| Inventory: |
minimise
inventory losses |
| Staff: |
keep
authorised staff up to date with customer/account status
|
| Workflow: |
real-time
flow of information |
| Accounting: |
works
with existing back office accounting systems
|
| Decision Support: |
current
report data on demand - as and when required, accurate statistics
and analyses, accurate data to support the decision making process |
| Scalable: |
scales
from workgroup to enterprise: configurations to suit any budget |
| Windows Platform: |
industry
standard 32-bit Windows application software - runs on industry
standard Windows PCs - uses Microsoft Access database, MSDE or MS
SQL Server
|
| Web Access: |
authorized
Barracuda users can access their system from practically anywhere in
the world using any web browser |
