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SysMan

SysMan is a full-featured IT helpdesk management system for organizations that need a proven cost-effective help desk software package that works "out of the box".

SysMan is a no-fuss solution that is easy to use, does the job and pays for itself over and over again.

Check out SysMan's features and benefits and frequently asked questions then download the fully working time limited version and take it for a test drive.

Help Desk
  • central management facility for all service requests
  • requests are registered, allocated to support groups, scheduled for completion, updated or closed
  • view closed requests, enter activities against open requests
  • print hard copy worksheets for any request
  • integrated with inventory, service contracts, knowledgebase, escalation, alerts.
  • alerts and notifications via electronic mail (MAPI)
  • manage configuration of inventory items and sub-items
User Access
  • user access to open and closed service requests, requisitions, purchase orders and inventory
  • empowers users and reduces workload on helpdesk and support personnel
  • users report their own problems
  • any number of users may access the SysMan database through the User Access module
User Support
  • register, update, reallocate or close calls
  • browse and search closed requests database
  • enter activities against requests
Auto Display
  • provides a continually refreshing display of outstanding service requests
  • can be adjusted to show many different selections
  • runs on any SysMan helpdesk workstation
Escalation
  • performs call and event scheduling and escalation
  • periodic scanning of calls and events against parameters
  • user-defined escalation time frames
  • automatic user notification on thresholds and triggers via electronic mail
Inventory
  • track hardware and software
  • maintain inventory item profiles
  • maintain product database
  • track service contracts
Requisitions
  • administration of purchase requisitions
  • works in conjunction with orders module
  • approved requisitions booked against purchase order(s)
  • maintain budget break-downs for proposed purchases
Orders
  • administration of purchase orders
  • raise orders and track deliveries
  • spread purchases across multiple budgets
  • book deliveries directly into inventory
Reporting
  • range of reports and business graphics
  • route reports via email
  • export reports as data, documents and spreadsheets
Infrastructure
  • keep track of your information technology infrastructure
  • manage your operations framework