| Features: |
|
| Intuitive: |
intuitive interfaces
- Windows PC clients - web browser clients |
| Customisable: |
user
customisable |
| Easy Install: |
easy to install
and set up |
| Web Enabled: |
view and update
information via web browser - works with all browsers |
| Intranet: |
access through
your Intranet |
| Internet: |
access from
anywhere through your Internet gateway |
| Helpdesk: |
request recording,
allocation and scheduling, request tracking and monitoring, status
updates and escalation |
| Inventory: |
full tracking of
assets, hardware and software, management of supplier and warranty
information, inventories by department, user and
location |
| Configuration: |
machine
configurations, network links and addresses, software installed by
machine |
| Purchasing: |
requisition and
purchase of hardware, software, media, supplies, training,
education, etc. |
| User Support: |
easy lookup of
user requests, service progress monitoring, workload
monitoring |
| Business Graphics: |
build pie, line,
bar and all popular business charts and print, save to disk, email
or export to documents |
| Reporting: |
extensive standard
reports library, flexible selection parameters, optional custom
report generator, output to screen, printer, file or
email. |
| Online Help: |
context sensitive
online help |
| User Web Access: |
authorized users can
register new
service requests, view status of existing requests, search know
solutions |
| Tech Web Access: |
manage allocated
service requests, update request status/activity, close allocated
requests, search known solutions, search inventory, view inventory
configuration |
| Commercial Software: |
stable reliable
commercial software - Windows platform - SQL database - web access |
| Regular Updates: |
regularly updated
and enhanced |
| Lots of Users: |
large installed
customer base |
| Scalability: |
grows with the
workload, works for small departments - scales up for large
enterprises |
| DBMS: |
User selectable
- Microsoft Access, Microsoft Data Engine or Microsoft SQL Server |
| Microsoft Tools: |
developed with
Microsoft tools and technologies |
| Crystal Reports: |
compatible with
Crystal Reports and other 3rd party report writers |
| Bang for the Buck: |
licensed by
concurrent active user - features of systems costing much
more |
| Unbeatable Value: |
Licensed by
concurrent active user (you only buy the licenses you need) |
|
Benefits: |
|
| Saves Money: |
tracks hardware,
software, service and people costs |
| Inventory: |
helps minimise
inventory losses |
| QOS: |
highlights under
and over servicing |
| Saves Time: |
reduces problem
turn-around time, helps minimise down time, helps identify service
delays |
| Workloads: |
monitors
workloads, helps reduce operational overheads |
| Helps Users: |
nobody gets
forgotten or overlooked, training needs are identified |
| Helps Specialists: |
easy to use tools,
knowledgebase |
| Helps Managers: |
provides systems
management and quality controls |
| Decision Support: |
delivers accurate
data, provides analysis tools |
| Tracks Assets: |
provides central
IT asset register, tracks ownership costs |
| Quality Support: |
fixed price
maintenance service
|
| Quality Product: |
hundreds of SysMan
customer installations around the world |
